Technical Support

Digital Logistics Hub

Five intelligent platforms reshape supply chain efficiency

As a digital pioneer in the field of international logistics, we have established a comprehensive intelligent platform matrix covering maritime transportation, customs clearance, land transportation, warehousing and information management. Through technology, we empower customers to achieve visualized, automated and lean management of the supply chain. The five platforms achieve data interoperability through a unified API hub and build a "logistics digital twin".

Order Status Automatic Penetration

Customers can track the order by entering the shipping number.

Vessel Position

Customs Declaration Status

Truck GPS

Warehouse Receipt Record

Exceptional Event Chain-Response

Should the destination port experience a strike, the system will automatically trigger the response.

1.Information platform to replace port solutions

2.Booking platform to reconfigure transshipment routes

3.Trucking platform to adjust last-mile routes

Insurance Services

Offer Insurance Agency Services

We collaborate with professional insurance companies to provide cargo transportation insurance to our customers.

Customers can select the appropriate insurance plan based on the transportation route, value of the goods, and product category, such as All Risk or Total Loss Only.

Customized Insurance Plan

Customize exclusive insurance clauses for major clients or special goods (such as perishable items, valuable items, and hazardous goods).

You can select parameters such as insurance coverage, exclusion clauses, and claim processing procedures to meet the needs of different business scenarios.

Insurance Process Simplification

Insurance services are provided simultaneously during the shipment or booking stage. Customers can add the insurance option through the freight forwarder system with just one click.

Provide electronic insurance certificates (e-certificate of insurance) to facilitate customer filing and claims processing.

Risk Claim Assistance and Tracking

After an incident occurs, assist the customer in reporting to the insurance company and provide the necessary documents (such as the bill of lading, packing list, invoice, tally report, etc.).

Special personnel are assigned to follow up on the claim processing procedures, reducing the time cost for customers and enhancing service satisfaction.

Customer Information Security

Encrypt the data transmission of websites, customer portals and online booking systems using the SSL/TLS protocol.

Encrypt and store customer information (such as name, contact details, customs declaration information, goods data, etc.) to prevent it from being illegally accessed.

Deploy firewalls, intrusion detection systems and virus protection software to ensure the security of the system's operating environment.

Permission Management and Employee Training

Implement role-based access control to ensure that only authorized employees can access specific customer information.

Regularly provide employees with training on data protection, information security, and relevant regulations such as GDPR to prevent intentional leaks or operational errors.

When an employee leaves the company, their system access rights should be immediately revoked and all authentication devices should be recovered.

Compliance and Privacy Policy

Comply with relevant laws and regulations such as the Canadian Privacy Protection Act (PIPEDA) and the California Consumer Privacy Act (CCPA) of the United States.

Establish a clear data privacy policy, informing customers how their information is collected, used and stored, and obtaining their consent.